Le Picot
Vivi Kola Retro Merino Wool Cardigan Women
The cardigan is knitted from the finest organic merino wool, which warms without making you sweat – perfect not only for sports activities, but also for busy everyday life.
The Vivi Kola Retro Merino Wool Cardigan evokes the golden era of cycling with its retro design and is, of course, a reverence to the first Swiss Cola, which was a sponsor of the Tour de Suisse back in the day. We are particularly proud of the logo, which we apply with a real chain stitch machine.
Merino wool is an absolute natural talent: it provides pleasant warmth, is extremely supple and odorless over a long period of time – the perfect functional fiber. We’ve put together a few tips on how merino clothing can perform to its full potential. You can find them here.
- Swiss design.
- Production at Woolistic in Europe from fabric woven in Austria.
- 100% Organic Merino Woo
###Shipping
Which countries does Le Picot deliver to?
We deliver worldwide. Delivery to some countries may be subject to additional charges. Or practical or legal reasons may prevent us from delivering to certain countries. If this is the case, we will contact you to discuss how best to proceed.
How long should I allow for delivery?
Within Europe, you can expect Le Picot clothes to be delivered in 5–7 working days. Delivery to the USA takes approximately 6–8 working days. If we expect your delivery to take more than 5 working days, we will contact you.
Do I need an account to order from Le Picot?
You don’t need an account; you can complete your purchase as a guest.
Why do I need to provide my telephone number for opening an account?
We ask you for your telephone number so that courier services can contact you when they are about to deliver your parcel or have difficulties with or questions about your delivery. We don’t use your telephone number ourselves.
Are the products subject to customs duties?
We can’t answer this question on a general level. No customs duties currently apply within our main markets in Europe, and we hope that this won’t change.
Is VAT included in the price?
For deliveries within the European Union, Switzerland and Liechtenstein, all prices include VAT.
###Returns
How can I return a product?
If you wish to return items, they must be unused and in impeccable condition. Moreover, any accessories, documentation, and original packaging also need to be returned. Please note that we have two sales warehouses. Customers in Switzerland can return their delivery within Switzerland, whereas customers from the rest of the world are asked to return goods to our warehouse in Spain.
Before returning items, please contact the following email address to discuss further steps: support@nplus1.cc
How long do I have to return the goods?
You have up to 14 days to return Le Picot clothes, starting from the day you receive your delivery.
Why do I need to pay the return postage?
That’s a tricky question. Our position is as follows: On one hand, it’s fair if returns are straightforward and ideally free of charge in online retail. On the other, this invites rash consumption. That’s why even large retailers have started to move away from free returns. We are very much about responsible consumption, and our approach to returns reflects this stance. That’s why we encourage you to take your time when making a purchase. Feel free to ask us for advice.
When will I be reimbursed for the purchase price?
Reimbursements are processed as soon as we have received the returned item. Afterwards, banks need 3–5 working days as a rule.
The item I’ve received is defective – what can I do?
Each of our products is subject to stringent quality controls. However, if you believe that an item you’ve received is defective, please contact our customer service, and we’ll find the best way for you to exchange or return the product. If the product is demonstrably defective, Le Picot will of course cover the return postage.
Please contact the following email address: support@nplus1.cc
I’ve been sent a different product from the one I ordered – what can I do?
We’re very sorry about that. If you’ve been sent the incorrect size or even an incorrect item, please contact our customer service, and we’ll work together to find a solution. If it was our mistake, we’ll cover the postage to make sure you get the correct item.
Please contact the following email address: support@nplus1.cc
Will I be notified when my return has been received?
The easiest option is for you to return items via a postal or courier service that provides you with a tracking number. Then you’ll know when your parcel has been delivered to us.
