Signature Winter Softshell Jacket x OSRAM - Gold Flame

• Wind and water-resistant laminated membrane with finest Merino wool backing made in Italy
• 10.000mm waterproof rated membrane treated with DWR® Fabric Coating (PFC Free) to enhance the fabric’s ability to repel water and dirt
• Finest Italian ThermoRoubaix® Lycra used for side panels to increase elasticity
• Isadore power bank not included
• Made in European Union
• Adjustable back extension bottom hem is equipped with elastic silicone tape
• Subtle branding with increased reflective details for greater visibility
• Added active illumination

SHIPPING

We ship anywhere in the world.

Every order placed before 1:00pm CET will be shipped the same day.

You can track the progress on all your orders at any time, simply by loging in to your customer account, visiting Orders section, selecting respective order and clicking on a tracking link provided.

All orders within EU are shipped with standard courier service. On Orders received outside EU ( Switzerland, Norway, U.S., Asia etc.) we can ship only with Express delivery service.

Customs fees and duties are not included in the prices of our products or the shipping fees. Customs may be assessed when you receive your package, and you are responsible for paying them. Unfortunately we can’t give you an estimate as the fees vary for every country, order, and shipper. Please note that the customs fees and duties aren’t refundable – sorry!

RETURNS & EXCHANGES

It is our aim to make you a happy customer of Isadore Apparel and we want you to try on our cycling apparel freely without the stress about choosing the right size.

We will rather have you riding our cycling clothing than letting it sit in your wardrobe. So please, take advantage of our free exchanges when needed and our very generous return policy. You can always buy a range of sizes and send back the ones that don't fit for a full refund.

We'll pay for all return standard shipping costs inside EU and worldwide as well. Naturally, we will refund you for the items you will send back with the same payment method as you have used placing your order, as soon as they reach our office.

You can always talk to us at returns@isadoreapparel.com and we will arrange an easy exchange or return.

RETURN POLICY

In case you are not 100% satisfied with your purchase, the size doesn’t fit you perfectly or you just changed your mind, you have the right to whitdraw from your order within 45 days of receipt (physical possession of the last good) without giving any reason.

45 DAYS = FULL REFUND

Your right for a refund is recognized up to 45 days of receipt (physical possession of the last good), we’ll issue your refund to whatever payment method you used.

REFUND POLICY

Once the returned items reach us, we will process it as soon as possible. You will be notified via email about your refund status. The refunded money is taken from our account immediately but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We will always refund your order using the same payment method as you have used placing the order. Your right for a refund is recognized for up to 45 days of receipt (physical possession of the last good).

CANCELATION POLICY

You have the right to cancel your order within 45 days of receipt (physical possession of the last good) without giving any reason. You can cancel your order at any time. However, once your order has been shipped you have to ship it back to Isadore Apparel office address at our cost. Once the canceled order will arrive at our office we will proceed with the refund of your canceled order. You are only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

If you are going to return, exchange your order, please notify us by email at returns@isadoreapparel.com.