Orucase
Trail Pal
Those trail-side adjustments just got a lot easier. Introducing our first mountain bike accessory. The Trail Pal. That buddy who’s always happy to go with the flow… Down tube, top tube, seat tube, even under the saddle: Wherever you attach him he’ll stay put, thanks in part to our test-proven gear strap mounting system.
The mountain bike tool wrap designed to be forgotten about...until you need it.
Non-slip material keeps the Trail Pal settled no matter where you want to go. Side elastic sleeves hold a multi-tool and tire levers. It’s big enough for a 29er tube, and there’s even a small zippered pocket for tiny items like chain links or lucky charms.
Weatherproof and abrasion-resistant materials, ready to handle whatever the trail throws at you.
- Kevlar reinforced X-Ply material
- No-slip material on back keeps bag in place no matter where its mounted
- 1x 15" Strap.ly gear strap with tail keeper
- Holds a 29er tube
- Internal zippered mesh pocket for small parts Side elastic sleeves hold multi tool and tire levers
- Works under saddle or on main triangle tubes of frame
HANDLING & SHIPPING TIMES
Most orders ship the same day or the next day. Our standard service is FedEx Ground, which takes 2-5 business days depending on how far one is from our headquarters in San Diego. If you plan to travel with the case in less than two weeks, it's best to email us to confirm the shipping speed beforehand.
EXPEDITED SHIPPING
Express orders placed before 2 pm PST will ship the same day. If you need your case ASAP, it's best to place the order immediately and call us immediately at 888-413-0899 to discuss any additional delivery services required. We will do our best to give you the fastest possible service.
INTERNATIONAL
We offer shipping anywhere in the world. Transit times vary. The customer is responsible for any applicable duties and fees. Expedited service through FedEx and USPS is also available for those with specific delivery requirements.
Returns
The satisfaction of our customers is our highest priority. If you are unsatisfied with your purchase for any reason, contact us immediately, and we will do our best to fix the problem.
We offer a 30-day free returns policy. To be eligible for a full refund, the item must be in new and unused condition. For bike travel cases, “new and unused condition" means the case can be test-packed at home but not traveled with.
For orders within the United States, simply inform us of your intent to return the item within 30 days of initial delivery, and you will be provided with a pre-paid return label. Return packages must be shipped within 10 days from receipt of the return label. Items returned outside this timeframe may not be eligible for a full refund or free return shipping. Bike travel cases must be returned in the original box, or additional shipping charges may apply.
For orders outside the United States, the customer is solely responsible for shipping, insurance, import duties, and value-added taxes. Please select a guaranteed delivery service that provides parcel tracking information, insurance, and proof of delivery. Parcels must be return-postmarked within 30 days of initial delivery. Orucase is not responsible for items lost or damaged during transit and cannot replace parcels lost during return shipment if proof of tracking is unavailable.
Refunds
After the return is received and inspected, refunds will be issued to the original payment method within 7-10 days. You will receive an automated email notifying you of the refund. Please note that it can take a few days to reflect the refund on your credit card or banking statement.
If your returned item is received outside the policy window or returned not as new and or in an unused condition, your order may be subject to as much as a 100% restocking fee. A minimum charge of $200 will be assessed for returns of Airport Ninja or B2 Bicycles cases used in any manner beyond test packing for bicycle compatibility.
Late or missing refunds
If you have received a refund notification, please note that it may take a few days for the credit to be visible on your credit or banking statement. If it has been more than 10 days since your return has been delivered, and you have not yet received a notification of a refund, contact us at support@nplus1.cc
Cancellations
Please note that order cancellations can only be done BEFORE the item has been shipped. If you would like to cancel your order, contact us immediately at support@nplus1.cc
Exchanges
In the unlikely event you receive a damaged or defective product, we will offer an exchange at zero cost to you, subject to the terms and conditions of the Orucase Limited Lifetime Guarantee. Please contact us at support@nplus1.cc for further assistance.
